Freshdesk

Who Uses This Software? Small and medium sized businesses who want to get a customer satisfaction feedback system up and running in a few minutes, without the hassles of training/hardware provisioning/costly maintenance. Average Ratings 191 Reviews 4.5 / 5 Overall 4 / 5 Ease of Use 4 / 5 Customer…

Freshdesk

OVERALL - 81%
EASE OF USE - 100%
CUSTOMER SERVICE - 77%

86%

Average Score

User Rating: Be the first one !

Who Uses This Software?

Small and medium sized businesses who want to get a customer satisfaction feedback system up and running in a few minutes, without the hassles of training/hardware provisioning/costly maintenance.


Average Ratings

191 Reviews

  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service
Review This Product!

Product Details

  • Starting Price
    $19.00/user
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Freshdesk
  • freshdesk.com/
  • India

About This Software

Freshdesk’s live-chat solution helps you engage with users on your website proactively, and chat with them real-time so you can offer help even before they reach out to you. You can convert these chats into tickets, and transfer them to other agents in your team to better help those customers. Back in Freshdesk, you can look at correspondence from customers on other channels like email, phone and social media, along with your chat tickets. Sign up today – Freshdesk is free for 3 agents forever!


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Features Checklist

  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Geo Targeting
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Shortcut Messages
  • Transfers / Routing
  • Video Chat
  • Visitor Targeting
  • White Label Branding

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