FocalScope

Who Uses This Software?

SMEs to large enterprises looking for a powerful, user-friendly email ticket management and live chat solution based on Microsoft SQL. You decide if you prefer cloud or inhouse server solution.


Average Ratings

11 Reviews

  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service
Review This Product!

Product Details

  • Starting Price
    $20.00/month/user
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed – Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • FocalScope
  • www.focalscope.com
  • Founded 2007
  • Singapore

About This Software

Web-based live chat and ticketing help desk solution which supports its users to manage large amounts of emails & provide high quality customer service. Trusted by companies such as Radisson, American Express and DHL to reduce response times and bring their customer support to the next level. Get a complete overview of your email communication. Collaborate across departments, use comprehensive analysis tools, SLA, IM & standard responses to do more with less effort. No implementation needed.


Features Checklist

  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Geo Targeting
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Shortcut Messages
  • Transfers / Routing
  • Video Chat
  • Visitor Targeting
  • White Label Branding

  • eAssistance Pro Live Chat Software

    Who Uses This Software? E-Commerce, Pharmacy, Real Estate, Web Design, Web Hosting, Auto Sales, Travel, Financial, Educational etc Average Ratings […]

  • Click4Assistance

    Who Uses This Software? We primarily deal with UK businesses including Government organisations, call centers, retail companies, finanacial services. However […]

  • Stryng

    Who Uses This Software? Small business, Mid-sized business, Enterprises Average Ratings Overall Ease of Use Customer Service Review This Product! […]

  • Live800

    Who Uses This Software? We serve globally and whoever has a website and wants to do business or support online […]