eGain Superchat

Who Uses This Software?

Large companies aiming to differentiate their brand on the basis of the seamless, omnichannel customer experiences they deliver to todays digitally savvy consumers on their online journeys.

Average Ratings

  • Overall
  • Ease of Use
  • Customer Service
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Product Details

  • Free Version
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed – Mac
    Installed – Windows
    Mobile – Android Native
    Mobile – iOS Native
  • Training
    Live Online
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • eGain Communications
  • Founded 1997
  • United States

About This Software

Offers the next-gen of chat (text, audio & video chat), chatbot, cobrowse, click-to-call for seamless real-time experience.

Features Checklist

  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Geo Targeting
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Shortcut Messages
  • Transfers / Routing
  • Video Chat
  • Visitor Targeting
  • White Label Branding

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